Verviers LtdFAQs
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- What are your normal opening hours?
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Monday to Friday:08:30 to 18:00
Saturday: 08:30 to 13:00
Service out of hours can be supplied by prior arrangement. additional charges may apply.
Sunday closed
Bank Holidays closed
- Am I responsible for the London Congestion Charge?
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Yes you are. please click this link to confirm details
- What forms of payment do you accept?
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We accept payment by most major credit/debit cards, We also accept payments by Maestro and Delta.
- Can I hire a Satellite Navigation system?
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Yes, we offer Sat Nav systems from only £5 per day. Please request it when making a reservation online. Please click here for further information.
- Does the price include insurance?
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All prices quoted include Verviers Car and Van Rental insurance which covers our vehicle, passengers and any third parties. It does not cover injury to the driver or damage to/theft of personal effects or goods. For Further details click here
- Is there an insurance excess charge?
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Yes. An excess will be charged for each incidence of damage. Excess amount is subject to driver qualification. Please click here for further information. Excess waiver may be offered at the time of collection subject to driver qualification to reduce the excess amount.
- What documentation do I need to bring with me when hiring a vehicle?
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To hire a vehicle, you must bring a valid drivers licence and proof of your address (acceptable documents include utility bills and bank or credit card statements issued within the last 3 months). Please note that drivers with a new style photo card licence must bring both parts.
Please click here for more information
- What do I do in the event of a breakdown?
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In the event of a breakdown, you will find an emergency roadside assistance number displayed on the inside of the windscreen.
- How much do additional drivers cost?
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There is a charge of £5.00 per day for each additional driver.
- I have held a full drivers licence for less than 12 months, can I hire?
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No, our insurance requires that drivers must have held a full driving licence for at least 1 year.
- I am under 25 can I hire?
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Yes, as long as you are over 21 and have held a full licence for more than 2 years. However, there is a Young Drivers supplement of £10 per day. click here for more details
- Is there any age restriction when hiring a vehicle?
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Drivers must be 21 years or over (Standard group upwards 25 years or over).
To hire a minibus drivers must be 25 or over and have D1 classification on thier Licence. click here for more information
- Can I hire if I have penalty points on my licence?
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We can only accept up to 6 penalty points within the last 5 years. If you are in any doubt please call to check before making a reservation. click here for more information
- Do you accept pre-paid credit cards?
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Please click here to contact the branch for clarification
- Can you supply vehicles with an automatic transmission?
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Yes we have a large selection of automatic models available please contact the branch for more details click here
- Is there a charger/power point for my Sat Nav system or Mobile Phone?
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Most vehicles have a charge point for electronic devices (phone, sat nav, etc) but some of the smaller groups may not. We cannot guarantee a charge point.
- My licence is at the DVLA to be updated, can I still hire?
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Yes, but there will be a small charge as we need to call the DVLA when you arrive at the branch. Please bring two proof of address items with you, for more information click here
- What time do your rentals start?
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Rentals can start at any time during our opening hours, subject to availability, and are based on a 24 hour period, for example a pickup at 10:00 on Monday morning would mean that the vehicle should be returned not later than 10:00 on Tuesday morning.
This example would be a one day rental. Please note that there is a minimum two day rental period at the weekend.
We allow a 30 minute grace period on rental returns, if the vehicle is returned more than 30 minutes late an extra days rental charge will apply.
Minimum rental periods may also apply on public and bank holiday
- Can I return the vehicle outside your normal office hours?
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Unfortunately, no. Due to the fact that the vehicle has to be inspected, you must return it during our normal hours of business, and hand the keys to a member of our staff.
- Can I amend or cancel my booking online?
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No, please call us on 0208 205 4000 if you would like to make any changes or contact us click here
- Can I pick a vehicle up at one location and drop it off at another?
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No not unless by prior arrangement there will be an additional charge for this service. Please contact the branch for more details click here
- What is the mileage allowance?
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Cars and vans
200 miles per day 1000 miles per week free of charge.
Excess Charges: Cars 07p per mile, vans 10p per mile.
Please contact the office for more information click here
- Do you supply your vehicles with a full tank of fuel?
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- We rent vehicles on a full to full basis whereby the fuel tank is full at the start of the rental and the vehicle should be returned with a full tank.
- However if the vehicle is not returned with a full tank we will ask you to take the vehicle to the nearest fuel station and refuel it.
- Failing which a refueling charge of £1.50 per litre plus vat will then be charged.
- Can I take a rental vehicle to Europe?
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European rentals are available please click here for more information.
- Do you supply child seats?
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- Unfortunately we cannot provide child seats.
- Please note that it is a legal requirement for any child under 135cms (4ft 5in) and under 12 years of age to use an appropriate child restraint when travelling in a vehicle.
For more information please contact the branch click here
- Can I choose the car/van model?
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Vehicles may be booked by category only. Unless availability of a specific model has been formally confirmed we only guarantees the category reserved. All vehicle groups and models are subject to availability.